Hold requests are for a minimum of 30 days and billing will resume at the next billing cycle
This is not a termination request.
As stated in your membership agreement, you have the option to put your automatically recurring monthly membership on hold for any reason. Please read through to the end of this section before submitting your request.
- Membership hold requests must be submitted no less than ten (10) business days before your forthcoming scheduled payment date. Membership hold requests received later cannot be processed until after the forthcoming scheduled renewal payment and scheduled payment will be processed. All membership payments are non-refundable.
- Membership hold requests are available for either 30 or 60 day options (anything longer than 60 days must be discussed prior to processing, please call us with details).
- Upon expiration of the hold period that you select below, your account will automatically reactivate and regular membership payments will resume. You may or may not receive reminder emails prior to restart. Please choose a specific restart date when filling out the request form.
- If you chose to cancel your membership during the hold period, the standard 30-day written cancellation notice requirement stated in your membership agreement is applicable. If you choose to reactivate your membership after it is canceled, membership rates in effect at the time of reactivation will be applicable (membership rates are subject to change).
If you are putting your membership on hold due to travel, schedule or other reasons that may keep you away for a length of time, there is another option. If you let us know in advance, we can continue to keep you moving and accountable while you’re away by providing you with at home/travel WODs and weekly check ins. We can only offer this service if you do not proceed with your hold request and keep your membership active. Please contact us for more details